Store Management software
Countdown
As one of New Zealand’s two major grocery chains, Countdown tends to manage its design work in-house. In 2017, that changed, with the organisation building an outside team to create its new store management software. I was brought on as Design Lead.
I designed the software and consulted on UX and usability throughout the project. To ensure buy-in from different stakeholders, I prototyped the new software thoroughly, creating around 125 interactive prototype screens laying out style guides, behaviours and micro-interactions. Those prototypes served as a comprehensive guide for the developers at the time, and they’re now the go-to resource for staff.
The new software, which replaced several legacy systems, was implemented throughout the business, including the Countdown head office and 180+ stores across the country. Although the results can’t be shared, the project was a major success, and it’s still driving efficiency at Countdown today.
Project elements:
Created prototype screens and style guides, behaviours and micro-interactions
Consulted on UX and usability throughout the project
Designed store management software
“Phil worked with us for over a year at Countdown as the designer for a large-scale internal application. He was successfully able to combine his design expertise with our business requirements, and we ended up with an application that looks modern and sophisticated. Phil is dedicated to his work, meticulous with the quality he produces and was able to integrate into our team with ease. I enjoyed working with Phil and look forward to collaborating on something else with him in the future.”
Preety Sooden
Senior Business Analyst - Woolworths NZ